The need for change in the way FM services are procured in the future has been identified, moving away from conventional FM towards a more long term collaborative approach between client and FM provider. This solution takes on board successful practises from other sectors and adapts them for the commercial FM sector. Cost reduction is a key driver, demonstrated as being achieved within the procurement process itself.

Property as a business need or as an investment, together with the range of facilities management services required by the owner/occupier, should be considered in a holistic manner to achieve the maximum potential from the investment of capital. This includes:

• Marketing to users
• Flexibility to changing business and market conditions

Outsourcing Results provides a framework to achieve this and improve your return on investment wherever you are in the property investment/occupancy and FM supply chains:

• Capped Contract

  Cost savings can be achieved if a true and long term partnership underpins the main structure of a contract. The FM provider will be given scope to manage the facilities by minimising the level of maintenance required without prejudicing the value of the total asset at the end of the contract period. Providing long term spend predictions for the client and income flow assurance for the FM provider.

• Asset Protection

  Transfer of responsibility at a capped price should not be delivered to the detriment of the asset. The project team can incorporate a range of tender tools as ongoing management tools for the whole asset life. A whole life approach can provide many additional benefits including information for investment decisions, improved insurance arrangements, etc.

• Performance Monitoring

  Not prescriptive in terms of what maintenance will be done or when but setting maintenance standards, monitored by the use of Key Performance Indicators (KPI's). Through measurement of the FM provider's performance against the KPI's more innovative solutions can be sourced continuously improving the working environment and well being of the users of the buildings and the information on which decisions are based

• Risk Transfer

  Full risk transfer for maintenance, replacement and renewal is assumed by the strategic FM provider within a "capped" price to limit exposure. The FM provider not only manages expenditure decisions on renewal and replacement but also manages the performance of a wide range of FM operations the client wishes to package together.