One innovation of Outsourcing Results is the ability to continually extend/restore the initial term offering ongoing benefits and stability to the client and the FM provider.

Outsourcing Results benefits include:

• Reduced amount of management time and cost of running facilities management services
• FM provider acts as the "employer" in its dealings with end users and any third parties
• Client ability to monitor performance by exception
• If there is a performance failure the ability for increased monitoring and audits to be carried out
• Single point responsibility whereby the FM provider is empowered to manage related parties
• FM provider is empowered to manage end users expectations improving working environment and productivity

Benefits for the client:

• Business led requirement to reduce cost and improve service levels
• Cost certainty in respect of maintenance and management of buildings and transfer of risk to the FM provider
• The use of KPI's drives innovative solutions
• Added value from strategic and not commodity FM provision

Benefits for the FM provider:

• Assured income stream
• Effective and strategic business development
• Cost reduction
• Improved supply chain management
• Expertise and differentiation in an increasingly competitive market

The FM provider has to demonstrate that their performance compares favourably with published industry standards and/or client metrics. The ability to manage risks assumed by the FM provider where given the opportunity and control. Working together in the spirit of partnership the FM provider is motivated to strengthen the relationship with the client thereby overcoming "switching costs". The FM provider will have a greater understanding of the clients core business and be able to align services to the needs of the user.